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Huei Yeh ships to the following areas:

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Warranty Terms

Warranty Coverage and Duration

What is the warranty coverage and duration for the product?

Continental US

Huei Yeh provides a limited warranty that covers defects of your Huei Yeh product caused by material or manufacturing faults. Under normal usage conditions, without intentional misuse, damage due to external forces, or any other non-artificial factors leading to malfunction, all products are warranted for one year. If the product is purchased for commercial or public use, rather than personal use, the warranty period is three months. Leather and appearance are not covered under the warranty.

Outside of Continental US

Our customer support team will work with you on troubleshooting, providing supply parts (only free of charge within warranty period), and offering professional technical assistant online. Please submit a contact form or email us at support@hueiyeh.com.

Not Covered Within Warranty

The following situations are not covered within the scope of warranty services provided by the company:

  • Damage caused by self-alteration, disassembly, or modification of the product.
  • Damage or malfunction caused by natural disasters such as earthquakes, typhoons, fires, lightning, abnormal voltage, and environmental factors (e.g., sulfur gas, chemicals, oil pollution, rodents, insects, environmental humidity, etc.) that are beyond the company’s control.
  • Damage caused by shipping or transportation damages.
  • Faults or damage caused by improper use.
  • Normal wear and tear.
  • Products previously repaired by a service center other than Huei Yeh.
  • Discrepancies or alterations between the product’s proof of purchase or official website warranty registration information and the actual warranted product.
  • Inability to provide the proof of purchase (Receipt, Order Confirmation, etc.).

Limited Warranty Conditions

This limited warranty is made only to the original purchaser of the Huei Yeh product and is not transferable to any subsequent owner.

Huei Yeh will repair or replace the defective component(s) free of charge if notified of the defect during the warranty period and provided with proof of purchase, including the purchase date. Huei Yeh reserves the right to inspect the faulty component(s) to determine if the defect is due to material or manufacturing flaws. The company also reserves the right to charge for service time expended if the defect is not due to material or manufacturing flaws or is not for some other reason subject to this limited warranty.

How to request for a warranty service?

Contact our Support Team via our contact form with the subject “Warranty Service” or email us at support@hueiyeh.com.