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Huei Yeh ships to the following areas:

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Return and Refund Policy

At Huei Yeh, we strive to ensure your satisfaction with our products. In the unlikely event that you wish to return your purchase, kindly review our return policy:

  1. Returns Due to Our Error:
    • Returns due to our error (e.g., incorrect or defective item) should be initiated within 2 days of delivery.
    • We cover return shipping costs.
    • No restocking fee will be applied.
  2. Return Period:
    • You may return products within 30 days of delivery.
    • No returns will be accepted 30 days after delivery.
    • Used accessory returns are not accepted. Only unopened, unused accessory boxes qualify for return.
  3. Shipping Charges:
    • Customers are responsible for all shipping charges associated with returns.
    • We cover return shipping costs if the return is due to our error (e.g., incorrect or defective item).
    • If the initial delivery had no shipping charges, only return shipping will be charged, which varies based on the returned product(s).
  4. Restocking Fees:
    • A 15 percent restocking fee applies to all opened products.
    • A 5 percent restocking fee applies to all unopened products.
  5. Refunds:
    • Refunds will be issued in the original form of payment within 2 weeks of receiving the returned products.
    • Shipping and restocking fees, if applicable, will be deducted from the refund.
  6. What Cannot Be Returned:
    • Products sold by third-party websites or local retail stores cannot be returned directly to Huei Yeh. Please refer to the return policy of the original purchase channel and contact them for return instructions.

How to Return

Step 1

  • Contact our Support Team via our contact form with the subject “Order Return/Refund” or email us at support@hueiyeh.com.
  • Include order details such as purchase date, purchase channel, product status, reason for return, etc.

Step 2

  • Once the product is returned to our warehouse in new condition, refunds will be issued in the original payment form within 30 days of receipt.
  • Products must be in new condition and include all accessories. Any damage during customer ownership will be deducted from the refund.

Return Address:

Yubiquitous LLC
1915 140th Ave NE Suite D2-1055
Bellevue, WA 98005